Professional Customer Service Representative

Farm Bureau Insurance   Bozeman, MT   Full-time     Call Center / Customer Service
Posted on July 6, 2024

Job Title: Professional Customer Service Representative Farm Bureau Insurance & Financial Services – Bozeman, MT

Job Description: This is an exciting opportunity for individuals who are passionate about providing excellent customer service. We offer competitive pay, a positive work environment, and opportunities for career growth. This position will hold the responsibility of assisting our clients with service to their policies, answer questions, and complete administrative work for the office. Prior customer service, office experience, excellent typing skills, and knowledge of commonly used computer software required. Prior insurance, agriculture related, and finance experience preferred. Associate's degree required with bachelor's degree preferred. If you are a motivated individual with strong communication skills and enjoy helping others, we would love to hear from you. - Provide exceptional customer service to clients via phone, email, and in person - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Up sell products or services to customers when applicable - Perform data entry tasks accurately and efficiently - Provide support and assistance to agency staff - Previous experience in customer service or a related field is required - Excellent phone etiquette and communication skills - Ability to analyze customer needs and provide appropriate solutions - Strong sales skills and the ability to up sell products or services - Proficient in data entry and computer skills Benefits include a retirement plan with employer match, cafeteria benefit plan, paid time off, paid sick leave, and paid holidays. 

Job Type: Full-time Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits: 401(k) 401(k) matching Dental insurance On-the-job training Paid time off Professional development assistance Vision insurance

Experience level: 3 years

Weekly day range: Monday to Friday

Work setting: In-person/Office