Customer Service Representative

Madison River Propane is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

Essential Job Duties:

- Handle inbound calls by asking probing questions to uncover sales and service opportunities

- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads

- Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up

- Handle each call with a high level of professionalism, warmth and eagerness

- Possess a working knowledge of all ThompsonGas products and service offerings

- Hold a thorough understanding of policies and procedures related to safety, product delivery and service

- Provide timely and accurate information on customer order status

- Lead outbound calling operations in effort to collect from past due customers

- Enter and update customer account information in CARGAS and MPX systems

- Process billing payments for walk-in customers

- Responsible for processing driver daily paperwork

Education and Experience:

- Associate's Degree required; Bachelor’s Degree a plus

- 3+ years of Customer Service experience (Call center experience preferred)

- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must

- Previous experience with CARGAS and MPX systems preferred, but not required

- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers

- Excellent computer skills including Microsoft Office and data entry skills

- Ability to organize, multi-task and prioritize assignments in a fast-paced environment

- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner

- Flexible to work OT and weekends as needed during busy season

This is a safety sensitive position.

Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.