Marketing Assistant, Guest Services Concierge, Travel Designer

Off The Beaten Path   Bozeman, MT   Full-time     Sales
Posted on April 23, 2022

Off The Beaten Path

Taking the heart of the traveler to the soul of the place. As stewards to the land, Bozeman-based, Off the Beaten Path (OBP) is guided by our commitment to environmentally and socially responsible travel. Our mission is to change people’s lives through exceptional travel experiences. We intend to strengthen our industry-presence and business leadership with a new team member who is action-oriented, organized, attune to details, passionate about people, life and travel.

TRAVEL ADVISOR – SALES ASSOCIATE

Responsibilities:

  • Let’s talk travel! Do you like talking to people about traveling? Use your upbeat attitude to respond to incoming inquiry and sell trips.
  • Are you a curious explorer? Develop regional knowledge within the OBP territories with ability to describe and sell OBP travel.
  • Do you love to talk on the phone and help others? Answer phones, qualify customers, and manage inquiry and follow-up tasks.
  • Are you competitive and like to win? Understand tiered pricing structure and guide prospects given fill rates and trip departure details.
  • Do you enjoy teamwork? Participate in the achievement of specific company revenue, fill rate, and profit margin goals.

Ideal Qualifications: Love of people and enthusiasm to professionally connect and communicate with curious travelers. Candidate must have a bachelor’s degree and previous office experience. Excellent organizational, time management, and communication skills are essential. Position requires superior attention to detail, ability to multi-task, and a positive "can-do" attitude. Full-time, in-office presence, Monday – Friday, 8:30am to 5:30 pm.

TRAVEL DESIGNER

Responsibilities: Creatively sell, plan, and communicate custom itineraries for high-end travelers. Strong, creative writing skills and proficiency with numbers are essential. Extensive knowledge of our National Parks of the West is required.

Ideal Qualifications:

  • Love of people and enthusiasm to professionally connect and communicate with curious travelers.
  • Candidate must have a minimum of a bachelor’s degree with previous office experience (Minimum of 4 years) Experience in the travel and tourism industry preferred. Attributes of our designers include:
    • Professional and polished communication skills required, both written and verbal.
    • Proactive, self-motivated, team- oriented, positive “can-do” attitude.
    • Excellent organization, time management, attention to detail, along with ability to multi-task.
    • Aptitude with numbers, including but not limited to margins, commissions, and net rates.
    • Proficiency with CRM technology, PC systems, including Excel, Word, and Outlook are critical.

GUEST SERVICES CONCIERGE

Responsibilities:

  • Listen and engage with booked travelers in an excited and professional fashion to address trip questions or concerns.
  • Utilize company processes and tools including but not limited to phone system, enterprise system, and document generation applications to manage the flow of activities related to the guest travel experience.
  • Learn, advise, and sell travel insurance to booked travelers.
  • Generate and compile traveler documents and mailings. Including but not limited to: § Welcome confirmation packet § Journey guidebook and trip essentials package § Pre & post trip communications.
  • Manage the collection of final payments and address travel questions for all trips, 90 days prior to departure.
  • Work directly with travelers concerning post-trip evaluations and overall trip satisfaction.

Ideal Qualifications:

  • In-office presence, Monday – Friday, namely between the hours of 8:30 am to 5:30 pm.
  • Travel and/or high-end hospitality industry experience preferred. Bachelor’s degree required.
  • Penchant for exceptional, 5-star service with excellent and professional written, verbal, and listening communication skills with a variety of personality types.
  • Self-motivated and unafraid to be a team player and work through tasks and details.

MARKETING ASSISTANT

Responsibilities:

  • Develop understanding of all marketing related materials connected with the annual OBP trip portfolio. Design and develop content to deliver trip-related marketing materials (digital and print). Namely responsible for trip brochures and post-catalog trip-copy web updates.
  • Facilitate Marketo for weekly e-cables.
  • Review OBP website. Facilitating additions, updates and corrections.
  • Act as assistant blog managing editor. Posting and publishing include loading copy into Word Press, creating hyperlinks, adding key words and meta description, adding (and sometimes sourcing) photos, and publishing.
  • Management of social media.
  • Write or edit special one-off content tasks as needed.
  • Participate in the coordination of marketing efforts of the Lindblad family of travel companies. Participate in meetings to track performance and best practices.
  • Participate in occasional OBP trips with the objective of writing blogs.

Ideal Qualifications:

  • Expertise in marketing, at least 5 years’ experience.
  • Intermediate or above proficiency with InDesign and Adobe Creative Cloud.
  • Travel and/or high-end hospitality industry experience preferred.
  • Bachelor’s degree required. Applications used but not limited to Salesforce, Microsoft Excel, Word, and Outlook. Competitive salary and benefits DOE.

OBP is a proud adventure travel partner of Lindblad Expeditions, Natural Habitat Adventures, Classic Journeys and Duvine Cycling & Adventure Co.